Privacy Policy
Last updated: 12 August 2026
NQ Resources Pty Ltd (ABN 43 661 887 074) (“NQ Resources”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, nqresources.com.au, communicate with us, or otherwise interact with us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. What personal information we collect
The type of personal information we collect depends on how you interact with us. This may include:
- your name;
- business or company name;
- postal or physical address;
- email address;
- telephone or mobile number;
- information you provide when making an enquiry or requesting information;
- information relating to services, projects or business activities you discuss with us;
- employment or professional information where relevant;
- information contained in communications or correspondence with us; and
- information about your use of our website, such as IP address, browser type, device information and website activity.
We generally do not seek to collect sensitive information unless it is reasonably necessary for our functions or activities and permitted by applicable law.
2. How we collect personal information
We may collect personal information:
- directly from you when you contact us;
- when you submit an enquiry or form through our website;
- when you communicate with us by email, telephone or other means;
- when you engage our services or otherwise do business with us;
- when you apply for employment or otherwise interact with us in a professional capacity;
- from publicly available sources where appropriate; and
- automatically through your use of our website, including through cookies and similar technologies where used.
Where reasonably practicable, we will collect personal information directly from you.
If we collect personal information about you from another person or organisation, we will handle that information in accordance with applicable privacy laws.
3. Why we collect and use personal information
We may collect, hold, use and disclose personal information for purposes including:
- responding to enquiries and requests;
- providing information about our business, services and activities;
- communicating with customers, clients, suppliers, contractors and other business contacts;
- providing and managing our services;
- establishing and maintaining business relationships;
- processing transactions and managing accounts;
- managing recruitment and employment-related matters;
- administering contracts and business arrangements;
- improving our website, services and customer experience;
- maintaining the security and functionality of our website and systems;
- complying with legal and regulatory obligations; and
- other purposes that are reasonably necessary for our business activities or that you have otherwise consented to.
We will not use or disclose personal information for purposes unrelated to those described above unless permitted or required by law or otherwise authorised by you.
4. Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
Depending on the circumstances, we may disclose personal information to:
- our employees and related personnel;
- contractors, consultants and professional advisers;
- service providers who assist us with our business operations;
- technology, website hosting and information technology providers;
- payment or financial service providers where applicable;
- government agencies, regulators or law enforcement bodies where required or authorised by law;
- professional advisers such as accountants, lawyers and insurers; and
- other parties where you have provided consent or disclosure is otherwise permitted or required by law.
We take reasonable steps to ensure that third parties who handle personal information on our behalf do so appropriately and consistently with applicable privacy requirements.
5. Overseas disclosure
Some of the service providers we use may store or process information outside Australia.
Where we are likely to disclose personal information to overseas recipients, we will take reasonable steps to comply with applicable Australian privacy requirements.
The countries in which overseas recipients may be located will depend on the service providers and technologies we use from time to time.
6. Website cookies and analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the website, improve website performance and enhance the user experience.
Cookies are small files that may be stored on your device when you visit a website.
Depending on the services implemented on our website, cookies may collect information such as:
- your IP address;
- browser and device information;
- pages visited;
- approximate location;
- time spent on pages; and
- information about how you interact with the website.
You can generally manage or disable cookies through your web browser settings. However, disabling cookies may affect some website functionality.
If we use third-party analytics, advertising or other tracking services, those providers may collect information in accordance with their own privacy policies.
7. How we hold and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include access controls, secure systems, authentication procedures, backups and other technical and organisational safeguards.
However, no method of storing or transmitting information over the internet is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee the absolute security of information transmitted to or from our website.
8. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and financial records, resolve disputes, comply with legal obligations and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate and permitted by law.
9. Access to your personal information
You may request access to personal information that we hold about you.
To request access, please contact us using the contact details provided below.
We will generally respond to requests within a reasonable period and may need to verify your identity before providing access.
In some circumstances, we may be permitted or required by law to refuse access to particular information. If this occurs, we will explain the reasons for our decision where permitted to do so.
10. Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.
Please contact us with details of the information you believe needs to be corrected. We will consider your request and take reasonable steps to correct information where appropriate.
11. Privacy complaints
If you believe that we have mishandled your personal information or breached applicable privacy requirements, you may make a privacy complaint to us.
Please provide sufficient information about your concern so that we can investigate and respond to your complaint.
We will acknowledge and investigate privacy complaints within a reasonable period and will endeavour to resolve them fairly and promptly.
If you are not satisfied with our response, or if your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
More information about privacy complaints is available from the OAIC.
12. Dealing with us anonymously
Where lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym.
However, there may be circumstances where we are unable to provide a service, respond to an enquiry or otherwise deal with you without collecting certain personal information.
13. Third-party websites
Our website may contain links to websites operated by third parties.
Those websites have their own privacy practices and policies. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Children’s privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children except where reasonably necessary and permitted by law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can assess and, where appropriate, delete the information.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or legal requirements.
The updated Privacy Policy will be published on this page with the revised “Last updated” date.
We encourage you to review this Privacy Policy periodically.
16. Contact us
If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
NQ Resources Pty Ltd
ABN: 43 661 887 074
Website: nqresources.com.au
Phone: +61 448 657 708
Postal Address: PO Box 155, Paddington QLD 4064
We will use the information you provide to respond to your request, enquiry or complaint.
External privacy regulator
If you are not satisfied with our response to a privacy complaint, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992
The OAIC is Australia’s independent regulator for privacy and freedom of information.